For Payment Information

Contact Us

24 Hours - Automated System
1-800-401-6587

Message Center

Customer Service
1-800-401-6587
Monday – Friday
8:00 am to 8:00 pm (CST)

Saturday
8:00 am to 12:00 pm (CST)

General Correspondence 

PO Box 24610
Oklahoma City, OK 73124

Instructions for Soldier and Sailors (SCRA) and Successors in Interest can be found in our Help Center FAQs

Notice of Error, Credit Dispute,
Request for Information or
Qualified Written Request

PO Box 270415
Oklahoma City, OK 73137-0415

New York Residents
Caliber Home Loans, Inc. is a mortgage servicer registered with the Superintendent of the New York Department of Financial Services. If you are a customer whose property is located in the state of New York, you may file a complaint and obtain further information about Caliber Home Loans by contacting the New York State Department of Financial Services Consumer Assistance Unit at 1-800-342-3736 or by visiting the Department's website at www.dfs.ny.gov.

For New Loan Application

Payments

Payments – General
Caliber Home Loans, Inc.
PO Box 650856
Dallas, TX 75265-0856

Payments – Overnight
Caliber Home Loans, Inc.
Attn: Lockbox Operations 650856
2701 East Grauwyler Rd., Bldg. 1
Irving, TX 75061

Payments – Bankruptcy
Trustee

Caliber Home Loans, Inc.
Attn: Cash Operations
PO Box 24330
Oklahoma City, OK 73124-0330

Payoff – Overnight
Caliber Home Loans, Inc.
13801 Wireless Way
Oklahoma City, OK 73134

Payoff Fax Requests
1-855-266-3615

All Other Fax Requests
1-405-608-2003

Business Hours

Additional Assistance

Tax Questions
1-844-815-6406
Monday – Friday
8:00 am to 7:00 pm (CST)

Caliber Tax Department
PO Box 9209
Coppell, TX 75019-9218

Fax: 1-817-826-1258

Homeowners Insurance
Questions

1-866-825-9268
Monday – Friday
8:00 am to 7:00 pm (CST)

Fax: 1-937-525-4120

Caliber Home Loans
PO Box 7731
Springfield, OH 45501-7731

Insurance Claim Questions
1-866-940-2335
Monday – Friday
8:00 am to 7:00 pm (CST)

Caliber Home Loans
Attn: Loss Draft
PO Box 6501
Springfield, IL 45501

Fax: 1-937-525-3389

Single Point of Contact
1-800-401-6587
Monday – Friday
8:00 am to 7:00 pm (CST)

Attn: Loss Mitigation Department
13801 Wireless Way
Oklahoma City, OK 73134

Document Submission Only
Fax: 1-405-608-2011

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